How do I set up a service charge?

Overview

Service charges are additional charges/fees on orders. This may include delivery fees, bottle deposits, tips or eco-fees. 

For more information on settin gup bottle deposits, visit How do I set up bottle deposits? 

You can set up the following service charges in the back-office:

• Service charge
• Tips
• Restaurant charge
• Bottle deposit charge
• Eco fee
• Bag fee 

Service Charge	Service charges are charges on orders for any special or additional service you may be providing to you customers, such as delivery.
Tips	Tips are additional charges given to staff at an establishment, usually as a percentage of order total
Restaurant charge	A restaurant charge is any additional fee to an order that may not be related to specific service you are providing
Bottle deposit charge	Bottle deposit charges are typically charges on items with returnable containers
Eco fee	An eco-fee is typically any additional charge on waste such as single-use plastic products.
Bag fee	Bag-fees are charges for bags used to fulfill order. You can set up a bag-fee per item count. For example, if you can fit 3 items in each bag, you can charge a fee per every 3 items in an order.

Setting up service charges 

Pre-requisite: If you are POS integrated, create an open item in your POS to map the fee to before setting up the service charge in backoffice 

1. Go to Brands & Locations > Edit location
2. Go to the Taxes & Fees tab

3. In the Service Charge section, click Add Service Charge

   

4. In the pop-up, add a label to you service charge. 
   • This note will be shown to customers.
5. Select the order type that you want the charge to apply to.
   • You will have to set up the charge multiple times to apply it to multiple order types.
6. Select whether the charge applies automatically (Yes or No)
7. Add the amount of the service charge. 
   • Service charges can be configured as flat dollar amounts or aa percentages of the order total. 
8. If you are POS integrated;
   • Add the POS ID.
   • Add the POS Item name.
9. Add a minimum purchase amount, if a purchase amount is required for the charge to apply.
   • If no purchase amount is required for the charge to apply, you can set this value to $0.00
10. Select if the service charge is taxable or not 
11. If you are setting up a Bag fee charge, you can charge an amount per item in customer's cart.
    • In this case, please specify the charge per item count.
    • For example, you might choose to charge a bag fee for every 10 items; so the fee will only apply once unless the order contains over 10 items.

12. Click the Save button.