Overview

Service charges are additional charges/fees on orders. This may include delivery fees, bottle deposits, tips or eco-fees.

You can set up the following service charges in the back-office:

Service charge	Service charges are charges on orders for any special or additional service you may be providing to you customers, such as delivery.
Tips	Tips are additional charges given to staff at an establishment, usually as a percentage of order total
Restaurant charge	A restaurant charge is any additional fee to an order that may not be related to specific service you are providing
Bottle deposit charge	Bottle deposit charges are typically charges on items with returnable containers
Eco fee	An eco-fee is typically any additional charge on waste such as single-use plastic products.
Bag fee	Bag-fees are charges for bags used to fulfill order. You can set up a bag-fee per item count. For example, if you can fit 3 items in each bag, you can charge a fee per every 3 items in an order.

Setting up services charges

Pre-requisite: If you are POS integrated, create an open item in your POS before setting up the service charge in backoffice

Go to Brands & Locations > Edit location
Go to the Taxes & Fees tab
In the Service Charge section click Add Service Charge
In the pop-up, add a label to you service charge. (This notes will be shown to customers)
Select the order type that you want the charge to apply to
Select if it applies automatically (Yes or No)
Add the amount of the service charge. It can be a flat dollar amount or a percentage of the order total.
If you are POS integrated, add the POS ID and POS Item name
Add a minimum purchase amount, If a purchase amount is required for the charge to apply
Select if the service charge is taxable or not
If you selected Bag fee charge, you can charge an amount per item in customer's cart, please specify the charge per item count
Click Save button