How do I set up outpost delivery?

Summary

• Outpost delivery enables customers to specify their delivery location and delivery time from a list of pre-defined options.
• This feature is typically used by operators who service campuses with meal programs. Time-slot delivery enables them to set up a simple delivery system.
• For example, if a lunch delivery program is offered on a large business campus, employees are able to order their meals and tell operators where and when they want it delivered.
• If you are an employee in Building A, Marketing Wing, Room 100 - you can select these choices on the app and have your lunch delivered right to your location.
• Outpost delivery is available on websites and mobile apps. Please note, some features are compatible with V2 app only.

Setting up outpost delivery

1. Go to Brands & Locations
2. Search for the location where you would like to set up outpost delivery
3. Select Edit Location
4. Go to the Preferences tab
5. Select Outpost delivery
6. Click Save button
7. Go to Edit Delivery Areas for the same location
8. Select Outpost Delivery Points
9. Follow the steps outlined below to setup the delivery points and delivery times

Setting up delivery points

1. Click Add delivery point
2. Enter Name
   • The name should be the name of the delivery outpost or level of delivery outpost
   • For example, “Building 1” or ‘4^th Floor”

3. Select Type

   • The type defines how the user should select/input their delivery point
   • There are 3 types of input:
     • Default: The default option enables user to select from a defined set of options for their delivery point
     • Auto-complete: User enters their delivery point and app auto-fills their entry
     • Free-form: User enters their delivery point
       
       

Example of Default selection:

Example of free form (1) and auto-complete (2) entry:

4.  Enter the guest prompt

• This guides the user on what they should select or enter when inputting their delivery point
• Ex. If the guest prompt is “Building” the app will say “Select a building”

5. Enter the guest hint (if applicable)

• The guest hint only appears for auto-complete and Free-form entries. It’s used to guide the user on what they should input as their delivery point
• Ex. “Enter room number, e.g. 205”

6. Enter the operator code

• The operator code is sent in emails and checks to define the Delivery Point
• For example, for: Building 1, Floor 1, Core A - the code may be “B1F1CA”

Example below:

7. Click SAVE to save your changes

8. If there are more layers to your delivery point setup, click Add Level 2. 

You can add as many levels as you need. For example, you might want the user to select a building first, then their floor, then their room number. That would require you to set up 3 levels. 

Add Time

Once you have set up all your levels, you can add the delivery time options. 

9. Click Add Time

10. Select the days of the week outpost delivery will be available

11. Select the time selection type: 

• Cutoff & delivery time - Use this option if you have a limited number of times you will be delivering. Each delivery time will have a cutoff time. For example,  you can deliver at 11:00 am, 12:00 pm and 1:00 pm. Users must order before the 10:00 am, 11: 00 am and 12:00 pm cutoff times respectively. 
  
  
  
  
• Start & end time - Use this when you can deliver any time between a start and end time. This is typically used for events. For example, you can deliver any time between 9:00 am and 5:00 pm. Users can select any delivery time between those times. 

Please note, that whichever time selection type is selected for your first setup will be the time selection type applied to all delivery points for this location. If you want to change the time selection type for a location, you will have to re-configure all delivery points.

12. Click Save button  
Once you have set up all your delivery points and delivery times, click Save to save all your changes.