How do I cancel an order?

 

Summary 

• Some setup support canceling orders. Please note this feature may not be available to all. It may depend on the order type and your POS integration.
• Cancelling orders will refund the customer.
• Please contact support for more information.

 

Cancel Orders

1. Go to the Order Monitor

2. Select Brand and Location from dropdown menu

3. Navigate to an order

4. Click Cancel to cancel order

5. Once you cancel the order, the order status will update to Cancelled

 

If the cancel button does not show directly on order, click button to see more options