How do I message customers?

Summary 

• You can message customers from the order monitor by setting up pre-set messages.
• User messages can be set up in the backoffice under Notifications > User messages. 
• Messages can be sent via e-mail by default or SMS if you have integrated a Twilio account.
• You cannot message customers who have placed UberEats or DoorDash orders through the back-office.

Messaging customers

1. Go to the Order Monitor tab

2. Select Brand and Location from the dropdown menus

3. Orders for the current date will load

4. Navigate to the customer order

5. Click the MESSAGE button
   
   

    
   

6. If you have the SMS option setup, use the toggle to switch between sending as SMS or E-mail

7. Select one of the preset messages

8. Click Send Message button to send message to customer