How do I message customers?

Overview

You can message customers from the order monitor by setting up pre-set order monitor messages in communications.

• User messages can be set up in the backoffice under Communications > User messages. 
• Messages can be sent via e-mail by default or SMS if you have integrated a Twilio account.
• Note: You cannot configure customer messages for UberEats or DoorDash orders through backoffice.

Messaging customers

1. Go to the Order Monitor tab

2. Select Brand and Location from the dropdown menus

3. Orders for the current date will load

4. Navigate to the customer order

5. Click the MESSAGE button

   

6. If you have the SMS option setup, use the toggle to switch between sending as SMS or E-mail

7. Select one of the preset messages

8. Click Send Message button to send message to customer