How do I refund orders/customers?

Overview

• You can refund customer orders through the order monitor. Refunding orders through the back-office will refund the customer but will NOT process a refund on the POS.
  • You must manually process refunds on the POS for it to reflect in your POS reporting.
  • Refunds will be reflected in back-office reports.

Kiosk Orders

• Refunds recorded through the back office for kiosks are for reporting purposes only. 

  • Kiosk orders must be refunded in person with a physical card.

• The Order Monitor will not refund the payment for kiosk orders, as there is no card information available to Tacit from that order type.

Steps for Refunding Orders

1. Go to the Order Monitor section.

2. Select Brand and Location from the dropdown menus.

3. Orders for the current date will load.

4. Navigate to the customer order

5. Click the more button (three dots).

6. Click on Payments

   

7. Click the Refund Options button.

8. Click Refund full payment to refund the total order payment. OR, click Refund amount to refund any specified amount different than the total order payment.
   • If you select refund full payment, you cannot edit the amount of the refund

   • If you select refund amount, you can enter any amount equal or less than the order total

     

     

9. Click Refund button, then Confirm.

   • The Refund button will show the exact amount that will be refunded to the customer.

10. When the refund is processed, you will see the date and time of refund, as well as who processed it.
    
    
     
11. The order status will also change to Refunded in the Order Monitor.

    • You can filter results in the order monitor by Order Status to see a view of all refunded orders in the selected time frame.