How do I set delivery network order prep time?

Overview

Delivery network lead times are controlled through the delivery network platforms for all delivery networks.

The settings listed below control the prep time for orders so that couriers arrive at the appropriate time. 

 

How to set up delivery network prep time

1. Go to the Order Monitor in backoffice
2. Select your brand & location from dropdown menus
3. Click on the gear setting to view settings
4. Scroll to the bottom of lead time setting pop-up to set up delivery network lead times 

Uber Eats

When an UberEats order is accepted, this lead time is sent for the courier to pick up the order from the store.

Door Dash 

When a DoorDash order is accepted, this lead time is sent for the courier to pick up the order from the store.

Skip The Dishes 

Skip the Dishes sends the courier pickup time with each order, as displayed on the order monitor. By default, orders will fire immediately. If this lead time is setup, orders will fire in advance of the courier pickup time by this lead time. This lead time should be setup only if Skip the Dishes couriers arrive late on a regular basis.