How do I set up menu hours?

Feature Description

The menu hours will dictate the available time for guests to place orders for each menu, if different hours are applicable. 

Backoffice Setup

1. Open the back-office and go to Menus section 

2. Open the menu page for the location and click on the pencil icon for the menu you want to change (e.g. Pick-up).

3. Click on Set Availability. If the hours are set for all the days of the week, click on the cross to remove the hours that are set and click on Set Availability.

4. Select the days you want to set up and select the hours you want to set using the arrows. Repeat until all the hours are set and then click on Save and Publish in the top right corner of the page.

IMPORTANT: make sure you have the AM and PM set up accordingly. The AM/PM can be changed by clicking on the AM and PM as displayed below:

 

5. Repeat until all the hours are set for the menu and then click on Publish.

 

 

 

IMPORTANT: For locations with delivery network/marketplace menus, when changing the menu hours, these changes will have to be sent to the delivery network again. 

 

 

Note 1: both the hours of operation on the location page and the menu availability on the menu page need to be changed when you update the hours.

The hours of operation on the location page are informational to the customer and indicate when the location is physically opened.

The menu availability is what actually controls when online orders and Uber orders can be placed and as such, is more important.

Note 2: the hours published on Uber come from the menu availability, not the hours of operation on the location page. The Uber menu is the menu that will be published on Uber.

Delivery Network Hours

 

Menu hours and best practices

1. Pickup menu hours

Customers can only place orders for a pickup time during the menu availability hours you set for your pickup menu. This means that if your pickup menu hours are set from 11:15am-9:00pm, the first available pickup time will be 11:15am, and the last available pickup time will be 9:00pm. 

If your location opens at 11:00am, and you need time to prepare orders before opening hours, you should add the lead time to your menus opening hours. In this case, if you need 15 minutes to prepare orders after opening, you should set your menu hours to open at 11:15 am. 

2. Delivery menu hours 

Customers will be able to place orders for delivery during the menu availability hours of your delivery menu. This means that if your delivery menu hours are set from 11:15 am - 9:00 pm, the first available delivery time will be 11:15am and the last available delivery time will be 9:00 pm. 

If your location open at 11:00am, and you need time to prepare orders before opening hours, you should add the lead time to your menus opening hours. In this case, if you need 15 minutes to prepare orders after opening, you should set your delivery menu hours to open at 11:15 am. 

For delivery, you may want to allow customers to order for delivery past your locations closing time. For example, if courier drive time is 20 minutes, but your closing hour is 9:00 pm, you may want to extend your delivery menu hours to 9:20 pm, so that user can select the delivery time of 9:20 pm. 

The last available time for customers to place an order will be your Menu closing time - Delivery Lead time. 

3. Delivery network menu hours

Delivery network menu hours dictate when user customers can place orders. They do not dictate the available delivery hours.

The menu hours set up for delivery networks in our back-office are the location hours that show to customers on the respective delivery networks. 
 
Delivery networks lead times are set up on the delivery network side for each delivery network and impact the delivery times customers can order for. We suggest setting delivery network menu hours to open slightly earlier and closing slightly earlier than your location hours.