How do I create a depth message?

Overview

Depth Messages are a feature allows operators to promote marketing campaigns directly to app users.

• Depth messages can be defined at the client app or company brand level. Depth messages contain the following data elements:

  • Title (under 256 char)

  • Description (under 512 char)

  • Digital asset URL (optional)

  • Expiration date

  • Deep link 

• Depth messages can be multi-lingual, and we currently support English / French / Spanish

• Depth messages are returned to the mobile client on the app landing page and at all times, only 1 depth message can be displayed.

  • Brand depth messages have higher priority than the client app depth messages (i.e. if a company brand has a depth message, it is returned instead of the client app depth message).

  • You can only set up 1 depth message at a time

• Mobile apps will display depth messages once a day.

Creating Depth Messages

1. Go to the Communications section in the back office.

2. Select the Depth Messages tab.

3. Click ADD NEW

4. Select the Client App or Company Brand where the depth message should appear.

5. Enter the title of the depth message (internal use only).

6. Enter the depth message (external - this will appear to users).

7. Upload an image for the depth message.

   • The image needs to be w 450x h 480 and PNG format

8. Add an optional deep link.

   • Select the brand

   • Select the page to navigate to. Depending on the page, you may need to provide the specific link. 

   • For menus, categories and items, you have to add the respective link. 

     • Deep links can be found on each menu, category or item in the Menus section of the backoffice. Click on the edit menu/category/item to find the Copy deep link button. 
        

       

     • Click on the Copy Deep Link button and paste the link into the "Add link here" field 

9.  Click Save to save your changes