How do I create a push notification?

Overview

Push notifications are clickable pop-up messages that appear on a user's device. They serve as a quick communication channel enabling companies to convey messages, offers, or other information to their customers. Push notifications can be scheduled or sent immediately. They may also be triggered by a certain user action, such as placing an order.

This article contains instructions for setting up push notifications in backoffice.

Creating a Push Notification

1. Go to the Communications section in backoffice.

2. Go to Push Notifications.

3. Click on the Add New button. This will open the below window:

4. First, select a type of notification from the dropdown menu. The notification types are as follows: 

   • Curbside order

   • Marketing

     • These notifications are sent to a specified audience.

   • Pickup order

     • These notifications are sent to a user during/after the order processing.

   • Store notification

5. Optionally, add a title for your push notification. These will not display publicly, but can be used to identify the notification in backoffice.

6. Add the notification message. Push notifications can have a maximum of 240 characters.

7. The Call to Action feature is not yet available

8. Upload an image

   • Your image must be in PNG, JPG or JPEG format. Dimensions 750x600 px, 100kb max.

9. Select a Target audience.

   • Users can filter recipients by client app, brand, location. 

     • The selected Client app MUST match the selected brand and/or location.

   • Alternatively, users can upload a spreadsheet containing account emails using the button ‘Upload Target Audience List’.

   • The spreadsheet must be in .xlsx format, and cell A1 must have the word Email. A2, A3, A4, and so on will have customer email addresses.

10. Select scheduling for your push notification.

    • Push notifications can be scheduled to send immediately or at a future date/time.

11. Optionally, you can add a deep link to your push notification. Deep links are attached to a selected brand, and can route users to one of the following selected pages under a defined brand:

    

    • Menu
    • Menu Category
    • Menu Item
    • Homepage
    • Order History
    • Rewards & Offers
    • Location List
    • Favourite Items
    • Mobile Pay
    • Send Gift Card
    • Communication Preferences