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How do I set up a kiosk?

Lauren Evershed
Updated

Overview

This article discusses all relevant kiosk setup information; Elo Network requirements, kiosk hardware setup (including additional information for Elo Backpack 4.0 Kiosks), printer setup, configuring soft keyboards, and processing menu refreshes.

 

Elo Network Requirements 

This section explains the Network Requirements for EloView. The client project manager should work with the local network administrator to ensure the Elo network requirements are met.

  • Full access to port 443 and the domain “eloview.com” is required for EloView operation.
  • EloView uses “2.android.pool.ntp.org” for NTP traffic.
  • Our I-Series devices use “WebSocket” to communicate between device and cloud. Initiation is done by device.

The following IP’s and domains need to be whitelisted to enable full EloView communication from the cloud to the device you would like to integrate.

EloView Domains:

  1. io.eloview.com
  2. manage.eloview.com

Armor – Host:

  1. 74.120.218.143
  2. 74.120.218.144

Cloudfare – CDN (Content Delivery Network):

  1. 104.16.170.243
  2. 104.16.171.243
  3. 2400:cb00:2048:1:0:0:6810:abf3 (IPv6, if applicable)
  4. 2400:cb00:2048:1:0:0:6810:aaf3 (IPv6, if applicable)

 

Kiosk Initial Hardware Setup

The following information should be provided when the kiosk and pin pad need to be set up. 

Provide your Tacit Project manager with the following:

  1. Kiosk serial number for each device 
    • This number can be found on the home screen when the kiosk is turned on.
  2. Pin pad details for each device
    • Serial number
    • Pin pad model, Store ID and Terminal ID
  3. Printer model
    • Receipt width: this value is 32 for TM-T88 printers, 48 for TM-T20 printers, and 40 for Default.
  4. Payment information for payment gateway (e.g. ES Key for FreedomPay)
  5. Location phone number

  6. GST/HST Number: 

    • This number is used for tax purposes. Canadian businesses need to register for one when they open. This is not required in the USA; a random number can be entered. 

    • For more information, visit How do I add a GST number? 

  7. Device name

    • The common naming convention for the device is “ExternalID-Kiosk#” (e.g. TAC123-Kiosk1).

  8. Device Email
    • Each device will need its own email address per device. This email will have all of that kiosk's orders sent to it.image5.png

 

IMPORTANT: 

Some devices, such as Kiosk Backpack 4.0, need to be manually enrolled with EloView. When the kiosk is turned on, please select “Enroll with EloView” on the welcome screen.

  • If for some reason the kiosk is in another mode, you can switch the mode in the settings. Go to Android Settings => System => Advanced => Reset Options. Then select “Erase all data (factory reset to EloView)”. The kiosk will reboot and you will be able to select working mode again.

 

 

Connecting to wireless network and getting to home screen

  1. On the device itself, access the Control Panel by pressing the physical <Home> and <Power> buttons at the same time.
    • These buttons are located behind the monitor.
  2. When prompted, enter the default password “1elo” (no quotes)
    • Note: for registered devices,  enter the password “tq74tk”  (no quotes) or check with your EloView Admin (or the EloView web portal) for the current Control Panel password 
  3. By default, you are taken directly to the “Home” area
    • Kiosk Serial number is displayed on the home screen 
    • Please ensure that the kiosk in Online (Device Status)
image4.png

 

  1. Once the information above is provided and the kiosk is online, Tacit can do the remote install. 
    • In some cases additional steps may be required from your side to prepare the kiosk to work.

User Acceptance Testing

Before going live with the kiosk, it is important to place test orders to ensure orders are processed correctly. When you place an order please pay attention to the following: 

  1. Menus, items and modifiers are properly displayed on kiosk
  2. Payment is processed properly when placing orders
  3. Orders are sent to the proper KDS (if you are using a KDS) 
  4. Scannable items are properly added to your cart (if you have scannable items) 
  5. Receipts are printed upon placing order 

Additional steps on Elo Backpack 4.0 Kiosks 

Enroll with EloView

When your kiosk first starts up, please select “Enroll with EloView”.

If for some reason the kiosk is in another mode, you can switch the mode in the settings.

  1. Go to Android Settings => System => Advanced => Reset Options.
  2. Select “Erase all data (factory reset to EloView)”. 

The kiosk will reboot and you will be able to select the correct mode again.

 

Adjust display resolution

Depending on your device and setup, you may want to adjust display resolution. 
To do this, follow the below steps;

  1. Press Power and Home buttons at the back of the Elo Backpack device.
  2. Unlock Elo Control panel
  3. Open Android Settings
  4. Go to Display settings
  5. In the Display settings you need to set:
    • Display Size: Small
    • Density: 160dpi
  6. After changing display settings, the kiosk will reboot to apply the changes.

IMPORTANT: The password to unlock the Elo control panel “tq74tk” and Android Settings – “1elo”.

 

Login to Kiosk Admin Panel

  1. Tap quickly 5 times on the top left corner of the landing screen.
  2. Enter PIN “5555”

 Admin_panel_login___Step_01.png.        Admin_panel_login___Step_02.png

 

Printer Setup

To setup the printer for the kiosk, follow the steps below:

  1. Go to the admin panel (click 5 times on the top left corner and enter pin code = "5555")
  2. In the admin panel, click the button "Printer Operations"
  3. Click on the “Set up Printer” button
  4. Choose printer model (e.g. Epson Tm-T20) from the dropdown list.
    1. Make sure you are selecting the correct printer model/type.
  5. Select printer from the list that will appear after printer discovery.
  6. Click “Check Printer” to print a sample receipt.
    • If the printer is connected properly, it will print the receipt.
    • A successful printer test will save the current printer in kiosk persistent settings.
  7. Click “Done”. 
    • This setup should only be done once, when the printer is first configured for the kiosk, but could be done any time it is required afterwards.

Printer_setup___Step_01.png   Printer_setup___Step_02.png   Printer_setup___Step_03.png

Printer_setup___Step_04.png.   Printer_setup___Step_05.png.  Printer_setup___Step_06.png

 

Configuring Soft Keyboard

Kiosks use Google Keyboard (Gboard) for capturing texts and numeric input. By default it may show “Suggestion strip” and have controls that could potentially allow users to get unauthorized access to Android System settings. That’s why it is good practice to disable all unnecessary controls on the keyboard.

How to disable keyboard “Suggestion Strip”

  1. Open the Android Settings app on the kiosk.
  2. Go to System => Language & input => Virtual keyboard
  3. Select Gboard
  4. On the left panel choose “Text correction”
  5. Disable toggle “Show suggestion strip”

 

Refreshing Menus

Log in to the Kiosk Admin Panel and follow the instructions below. Please ensure the kiosk has access to the Internet before attempting a menu refresh.

  1. Tap on “Menu Operations” button.
Manual_menu_refresh___Step_01.png
  1. Tap on “Force Reload” button.
Manual_menu_refresh___Step_02.png
  1. While the menu is refreshing, status will show “Sync in progress”.
Manual_menu_refresh___Step_03.png
  1. The status will update to “Last synced ...” after the operation is complete. 
Manual_menu_refresh___Step_04.png

 

 

 

 

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