Frequently asked Questions:
Why am I receiving an error message?
- IMPORTANT: When you experience an error message on the kiosk please upload logs as instructed under ‘Uploading Kiosk Logs’ on page 30 of the Kiosk User Manual.
- Provide the support team with the error message, device serial number, Request ID, and approximate date/time.
Why didn't I receive my refund?
- Refunds for kiosk orders must be processed in person with a physical card. Only web/mobile e-commerce payments are refunded directly through Tacit.
- Refunds for kiosk orders in the maegan Order Monitor are for reporting purposes only.
Why isn't my receipt printing?
- Setup printers based on steps provided under ‘Printer Setup’ on page 11 of the Kiosk User Manual.
Why is my display zoomed in/cut off?
- Update display size as instructed under ‘Adjust display resolution’ on page 6 of the Kiosk User Manual.
Why is the display upside down?
- If the kiosk screen is appearing upside or incorrectly, please follow the steps under 'Screen Positioning' on page 31 of the Kiosk User Manual.
Why is the receipt formatting jumbled?
- Printers are configured based on the intake submitted. Please confirm your printer model with the support team so they can adjust.
Why is the wrong outlet on my device?
- Menus are deployed based on the intake submitted. If you would like to switch the outlet associated with the device, please reach out to support.
Why is the kiosk showing open/closed at incorrect hours?
- When updating hours, make sure to update both the menu hours (Menus) and location hours (Brands & Locations)
- When creating or editing a kiosk menu under Menus & Categories, ensure the menu has the order type 'Take-Out' checked off. Delivery, Dine-In, Catering, and Delivery Network menus will not display on the kiosks.
- Incorrect hours may also be because:
- Kiosk menu is out of sync and needs to be refreshed manually.
- Time or timezone on the kiosk is set incorrectly.
- Location is not active in maegan / holiday hours are set.
- Reference 'Kiosk is Closed/Open During Wrong Hours' on page 29 of the Kiosk User Manual.
Why are loyalty payments not working?
- Verify you have the correct PIN and that your account has sufficient funds.
- Verify that the location accepts loyalty.
- Reach out to support.
Why am I experiencing issues with my pin pad?
- If your pin pad devices are running off USB power only, you may require additional cables that provide an external power source.
- FreedomPay: Perform PAL Update in the Device Operations section of the Kiosk Admin Panel. Please reboot the kiosk after the update is completed.
Why do I have no option to tip on checkout?
- Tips is not currently supported for kiosk ordering.
Can I have different offerings on web vs. kiosk?
- Yes, when managing menu item availability in Operations, select ‘Web & Mobile’ or ‘Kiosk’ only in the Set Up Availability pop-up.
Comments
0 comments
Please sign in to leave a comment.