How do I blacklist a customer?

Overview

Fraud Management is a feature in the Maegan back-office created to help manage fraudulent users and protect your company from fraudulent payments. This feature allows you to view payment activity from users accounts and blacklist or whitelist them based on the data presented.

For more information about fraud management, visit What does the fraud management tab do?

Blacklisting a customer

1. Go to the Fraud Management tab in back-office
2. Select Client App (only for users with Admin permissions for he client app)

3. Here, you can turn ON/OFF Fraud Check.
   • If the toggle is ON, the system will automatically check and blacklist fraudulent customers.
   • If toggle is OFF, the system will NOT automatically check or blacklist fraudulent customers.
4. Select the dates in which you like view customers who have placed orders
5. Search for a specific customer if desired
6. Results will display based on search inputs.
7. Click Edit next to the desired customer to open the customer details page.

8. Under Actions, blacklist the customer using the available buttons. You can also blacklist the phone number associated with the account or, if applicable, the delivery address.
9. Click Save in the upper right hand corner to apply your changes.

Customer Statuses

Payment Activity and Status

Payment Activity	Definition	Preview
No status	Regular customer - has not been whitelisted or blacklisted. Customer may be automatically marked as blacklisted if fraudulent activity is detected.  (highRiskFraudFlag=0)	N/A
Blacklisted	User is high risk for fraud A customer is automatically blacklisted if they changed their credit card more than 3 times with cards registered to multiple postal codes and different names Credit Cards are identified by last 4 digits, as we never receive full card number Blacklisted customers may not add or update credit cards Blacklisted customer may not place orders on the respective client app (highRiskFraudFlag=1)
Blacklisted: Phone Number	Any account that uses this phone number will be blacklisted and considered a high risk for fraud Accounts with this phone number will not be able to place orders, add cards or reload cards
Blacklisted: Address	If a user is blacklisted by their delivery address they are unable to place a delivery order with this address A user with this delivery address can still order for pickup
Whitelisted	The system will not check this user account for fraudulent activities and the customer may continue to place orders If user is whitelisted they still need to pass 3D Secure, but we allow all crypt types for them
Reviewed	An operator has reviewed the customer’s account details and has either blacklist/whitelisted them If a customer was reviewed, it will display the user who reviewed their account and date/time of review