What are store-paid courier tips?

Store-paid Courier Tips

Drivers are more likely to accept catering deliveries when a tip is included. However, some customers don't leave a tip because a delivery fee is already charged, and catering orders are typically large. The absence of a tip may result in couriers declining the delivery, which can ultimately lead to orders not being fulfilled for customers.

To help ensure drivers still receive a tip, we’ve introduced a store-paid courier tip. This tip is automatically applied based on the customer’s tipping behavior, but it is not visible to customers.

 

Key Features

The store-paid courier tip:

• Will not be visible to customers in any capacity
• Is paid by the store/brand
• Is displayed on each order in the order monitor so that stores are aware of the payment
• Reporting will be available on the POS based on the StorePaidCourierItemId. *Applicable only if we send the store-paid tips to the POS
• If SendStorePaidCourierTipToPOS = true, an open-price item and an open-price discount is sent to the POS for store-paid tips

To calculate the store-paid courier tip, we use the following formula:  

Store paid Courier Tip = (Order Subtotal × Catering Tip Percentage) – CustomerCourierTipAmount

• For example, on a $1,000 order subtotal, the tip would be $20 ($1000 x 2%)
• If the customer tips $5 on this order, the store-paid courier tip is $15

Settings

Restaurant setting name	Description
StorePaidCourierTip	If this setting is enabled, the location supports store-paid courier tip. Can be defined for delivery or catering delivery order types.
CourierTipMinAmount	$amount, defines the lowest possible automatic courier tip that can be added to delivery or catering orders
CourierTipMaxAmount	$amount, defines the maximum possible automatic courier tip that can be added to delivery orders
CourierTipPercentage	%, defines the default tip percentage that is added to delivery or catering orders
SendStorePaidCourierTipToPOS	If true, the store paid tip is sent to the POS as an open-price discount and an open-price item.
StorePaidCourierTipDiscountId	The POS ID of the open price discount (100% off item discount) sent to the POS for the StorePaidCourierItemId when a check has store-paid tips. Applicable if SendStorePaidCourierTipToPOS = true.
StorePaidCourierItemId	The POS ID of the open-price item sent to the POS when a check has store-paid tips. Applicable if SendStorePaidCourierTipToPOS = true.

Availability and Constraints

• This is only supported for POS platforms that support open-price items and open-price discounts
• If the POS platform supports only one discount per order, the store-paid tip discount takes precedence to customer discounts
• Current POS compatibility: Squirrel POS, Toast POS, Pixel Point POS
• Current courier compatibility: Uber Direct and DoorDash Drive